918 KIS takes our responsibility to protect members' personal data seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information as a player on the 918 KIS platform in Malaysia.
Six core principles governing how we handle your personal data
All data transmitted to and from the 918 KIS platform is protected by 256-bit SSL encryption – the same technology used by Malaysia's leading banking institutions, including Maybank and CIMB. Your information is never transmitted in unencrypted form.
918 KIS has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with necessary operational partners under strict confidentiality agreements.
918 KIS only collects data that is strictly necessary to operate the platform, process transactions via TNG eWallet, GrabPay, DuitNow, or FPX, and comply with legal requirements. We do not collect data that is irrelevant to our operations.
As a 918 KIS member, you have the right to access, correct, request deletion of, and withdraw consent for the use of your data at any time. Contact our support team and your request will be processed within 14 business days.
918 KIS uses only the technical cookies necessary for platform functionality. We do not use third-party cookies for advertising purposes or to track your behaviour across other websites. Your gaming session privacy remains entirely within the 918 KIS platform.
Your personal data at 918 KIS is not stored indefinitely. Once an account is closed, personal data is deleted within a set period unless retention is required for legal compliance purposes. We adhere to Malaysia's PDPA requirements on data retention periods.
This Privacy Policy explains how 918 KIS ("we", "platform", "Company") collects, uses, discloses, and protects your personal information when you use our website and services. It applies to all 918 KIS members in Malaysia, regardless of how you access the platform — whether through a desktop browser, mobile app, or any other method.
By using the 918 KIS platform, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
918 KIS is a digital entertainment platform serving Malaysian users, offering a wide range of services including slots, baccarat, table games, Live Casino, football betting covering the Malaysia Super League and EPL, and badminton betting. To deliver these services, we need to collect and process certain personal data from our users.
This 918 KIS Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We are committed to ensuring that all personal data processing is carried out transparently, lawfully, and securely.
This policy applies to:
918 KIS collects various categories of personal data based on platform operational needs and legal compliance requirements. Below is a summary table of the data we collect:
| Data Category | Sample Data | Requirements |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth | Mandatory – KYC |
| Contact Data | Malaysian phone number, email address | Required – Account |
| Financial Data | Bank account number, TNG/GrabPay e-wallet ID | Required – Transactions |
| Technical Data | IP address, device type, operating system | Automatic |
| Game Data | Betting history, win/loss records | Automatic |
| Communication Data | Support chat logs, email records | Operations |
918 KIS does not collect sensitive information such as full credit card details (only the last 4 digits are stored), passwords in plain text (passwords are stored as irreversible hashes) or biometric information.
918 KIS collects your personal data through various channels as you interact with our platform:
918 KIS will never ask for your password via email, SMS, or chat. Any such request is a fraudulent attempt and should be reported to us immediately.
918 KIS uses collected personal data for the following purposes, each supported by a valid legal basis:
918 KIS does not use your personal data for third-party advertising or commercial profiling without your explicit prior consent.
918 KIS does not sell or rent your personal data to any party. However, in the course of normal platform operations, we may share your personal data with the following parties:
All third parties with whom we share data are bound by data protection agreements requiring them to use the data solely for the stated purposes and to protect it to appropriate security standards.
918 KIS never shares your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit prior consent.
The security of your personal data is 918 KIS's top priority. We implement multiple layers of technical and organisational security controls to protect your data from unauthorised access, use or disclosure:
While 918 KIS applies best-in-class security measures, no system can be guaranteed 100% secure. In the event of an unavoidable breach or data leak, 918 KIS is committed to notifying affected members within the timeframe required under Malaysian law.
The 918 KIS platform uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:
918 KIS does not use third-party tracking cookies such as Google Analytics, Facebook Pixel, or advertising platforms to track your behaviour across other websites outside our platform.
You can manage or delete cookies through your browser settings. Please note that removing required cookies may affect the functionality of the 918 KIS platform and require you to log in again on each visit.
Under Malaysia's PDPA and the 918 KIS privacy policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you, including your transaction history and 918 KIS account records.
Request correction of any inaccurate or incomplete personal data held in your 918 KIS records.
Request deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for specific purposes, such as direct marketing or profiling.
Request restriction of your data processing under certain circumstances, such as when the accuracy of the data is in dispute.
Receive your data in a structured, machine-readable format for transfer to another provider.
To exercise any of the above rights, contact the 918 KIS privacy team at support@918kis.im by clearly stating your request. We will process all requests within 14 working days and may require identity verification before proceeding with the request.
In the course of operating the 918 KIS platform, your personal data may be processed or stored on servers located outside Malaysia. This may occur in the context of using cloud infrastructure services or working with international game providers.
Where cross-border data transfers occur, 918 KIS ensures that:
All data transfers are carried out with appropriate security measures in place. 918 KIS does not transfer data to parties in countries without adequate data protection without additional safeguards.
The 918 KIS platform is an entertainment service intended solely for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.
Should we discover that personal data belonging to a minor has been collected without the knowledge or consent of a parent or legal guardian, we will:
If you believe your child or a minor has registered on the 918 KIS platform, please contact us immediately at support@918kis.im with the relevant details.
918 KIS reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Members will be notified of significant changes via in-platform notifications or email.
The "Updated" date at the top of this page reflects the date this Privacy Policy was last modified. We encourage you to review this page periodically to stay informed about how 918 KIS protects your personal data.
Your continued use of the 918 KIS platform following the publication of any amendments to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any amendment, please contact us to close your account.
If you have any questions, concerns or complaints regarding how 918 KIS handles your personal data, or wish to exercise any of your rights as a data subject, please contact us through the following channels:
For data rights requests, please clearly state the type of request (access, correction, deletion, etc.) and provide sufficient identity verification information so we can process your request accurately and securely.
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